Refund Policy

At Try Antifungal, we want you to feel fully confident in your purchase. Clearing a nail fungal infection is a gradual biological process, not an overnight fix — so please read this policy carefully to understand exactly what's covered and how our guarantees work.

1. Our 90-Day Money-Back Guarantee

We're confident in our formula, which is why every order is backed by a 90-Day Money-Back Guarantee.

Why 90 days? Toenails typically grow at around 1–1.5mm per month. Fully replacing an infected nail from the cuticle to the tip takes several months — so we don't promise a completely clear nail within 90 days. What we do guarantee is that with consistent, correct use over 90 days, you'll see visible, healthy new nail growth starting from the base. If you don't see that after meeting the requirements below, you're entitled to a full refund.

To qualify, you'll need to:

• Use the pen consistently — applied as directed, twice daily, for the full 90-day period.
• Have purchased enough product to cover 90 days of continuous, twice-daily use.
• Provide photo evidence showing no visible new growth at the nail base — a "Day 1" photo plus progress photos at Day 30, Day 60, and Day 90.
• Return the used applicator(s) to us once your claim is approved.

If your claim is approved, we'll send you a prepaid return label and process a full refund — no restocking fee, no hassle.

2. Your Statutory 14-Day Right to Cancel

As a UK online customer, you have a legal right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it, for any reason, without needing to justify why.

Important exception for hygiene reasons: because this product is applied directly to skin and nails, it is classed as a sealed item for health and hygiene protection. Once the seal on the pen has been broken, this statutory cancellation right no longer applies to that item — this is a standard, legally recognised exemption for hygiene-sensitive goods (Consumer Contracts Regulations 2013, reg. 28(1)(f)), not a policy we've invented ourselves.

To use this right:

• Contact us within 14 days of delivery to notify us you wish to cancel.
• Return the item unused, unopened, and in its original packaging within 14 days of notifying us.
• We'll refund the full order value, including standard delivery costs, within 14 days of receiving the returned item back.
• Return shipping costs are your responsibility unless the item is faulty or was sent in error.

3. Change of Mind (After 14 Days)

If more than 14 days have passed and you'd still like to return an unopened item, we accept change-of-mind returns within 30 days of purchase, subject to:

• The item being unused, unopened, and in its original, undamaged packaging.
• A 15% restocking fee deducted from your refund.
• Return shipping paid by you.

As above, opened or used items can't be accepted for change-of-mind returns, for hygiene reasons.

4. Faulty or Damaged Items

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015. If an item arrives damaged, faulty, or not as described, you're entitled to a repair, replacement, or refund, and we'll cover all return shipping costs. Please contact us as soon as possible with photos of the issue so we can resolve it quickly.

5. How to Start a Return

Email info@tryantifungal.com with:

• Your full name and order number
• The reason for your return
• Photo evidence, if applicable (required for 90-Day Guarantee claims)

We'll confirm next steps, including the return address and — where applicable — a prepaid shipping label.

6. Refund Processing Time

Once we receive your returned item, please allow 5–7 business days for inspection and processing. Approved refunds are issued to your original payment method; your bank or card provider may take a few extra days to show the funds in your account.

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Try Antifungal info@tryantifungal.com